26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17925 Someone from ACT thinks vodafone is Annoying at 12 May 2011 04:45:00 PM
SO I call up because my son's phone stopped working. Turned out the prepaid expired and I didn't recharge it. Simple right? Well - I spent an HOUR trying to convince the person that the number was mine - gave another number to check against, she had no idea what was going on, then - after an hour - I'm put through to some rude lady (with worse accent - you know where from - great cricketers) couldn't tell me anything beyond "You need to go get a new sim, then activate it, then blah blah....". I asked for the balance I lost, and what was the balance on the other prepaid I have. "Sorry sir, I cannot tell you that".

So - screw Vodafail (and Three btw - my phone has been going weird past month) - I'M HEADING BACK TO TEL$TRA!!! YEAH!!!