26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17927 Someone from QLD thinks vodafone is mega ultra super fail at 12 May 2011 05:30:08 PM
so after many months of back and forth with vodafone call centers and senior executives (google for their email addresses) they finally decided to release me from my contract. they promised to call me back in two days with a payout offer.

after 10 or so days they haven't called me back. then my phone starts showing 'no service'. i check the website to see if there has been yet-another-coverage-fault but it seems not. i call them up and discover that they have disconnected my number. without telling me.

it turns out that they agreed to cancel my contract for free and waive all payout fees. yay. but they never called me to tell me about this. they also decided to disconnect my number without calling me.

now i am stuck in no man's land without a vodafone service and without the ability to port my number somewhere else. four separate vodafone people have told me they will reconnect my service ASAP but so far it has been 36hrs and nothing has been done.

even when vodafone try to be nice to customers they f**k it up.