26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17931 Someone from NSW thinks vodafone is Epic at 12 May 2011 06:23:48 PM
Never receive voicemail SMS's to let me know I have messages, Never receive account balance SMS after recharging my pre-paid, Pre-paid value has dropped significantly (No more free SMS or V2V minutes or bonus's when recharging).
I have no reception 80% of the time, it drops in and out, but I mostly only get the 1 bar of it, I realise I might not live in Sydney but every other network has full coverage around this area (Maitland,NSW), Also, any free data allowance is useless as I never have enough reception to use the net on my smartphone.
Also I was told that my phone does not support MMS or Internet by staff at the local Vodafail store, despite the fact it is a brand new, vodafone supported, HTC smart phone (Legend), I have since fixed this issue myself (So thanks for that Vodafail staff of Green Hills shopping centre near Maitland NSW)