26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17934 Someone from NSW thinks vodafone is So very, very fail at 13 May 2011 10:47:38 AM
I have now contacted Vodafone twice. The first time I was promptly told that my issue was resolved, which it most certainly was NOT.

I then send another complaint through and was told that I would receive a response within two days. It has been almost a week and I've heard nothing from them. Since starting my cap with them I've experienced drop-outs and unset SMS's. The apparent 3G I'm supposed to have access to is a joke. I own an Amazon Kindle and the free (yes. You read that right. FREE) 3G it provides is at LEAST 70% faster (the only drawback is that it's in black and white, but I can live with that).

I've not paid a bill in two months. I have absolutely no intention of sending these clowns a single cent of my hard-earned money to support their lies and horrible customer service. I am currently in the middle of drafting a letter to the TIO, including the two complaints I send through before today. I will not tolerate their horrendous service any longer. My money will be going to Telstra from now on.