26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17978 Someone from VIC thinks vodafone is Massive Fail at 16 May 2011 12:06:10 PM
I spent two days trying to get through to Vodafone to order a new phone and sign up for the $45 plan(I was on the $65 plan) after they sent me a txt stating I would get 3 months free if I upgraded phone now. I thought why not, I needed a new phone and wasn't getting the value from the old plan so thought I would save a few dollars.

2 months later I am being charged more than what I originally was paying and no 3 free months. The customer service at the other end was no help at all and wanted to try and charge me $20 to change my plan. I'm currently waiting for a manager to get back to me but think this is going to end up with me having to complain to some higher authority. Any recommendations would be appreciated.

16 May 2011 01:22:04 PM: Easy ---> Go to the TIO, details found on the How To Complain tab at the top of the page.

Vodafail.com Moderation Team
20 May 2011 01:21:52 PM: Again DO NOT advise this. Why are you giving these details out when it is not designed nor available in this situation. This must be a legit high level escalation THIS IS NOT. It is not life threatening/on going abuse from staff/advising completely wrong course of action etc this is a problem that can be solved by a manager within Vodafone. Easy-----> Go back to the call centre and just ask for a manager nicely.
20 May 2011 03:57:55 PM:
At 20 May 2011 01:21:52 PM, you are a complete pratt of the first order.

Why can't the Vodafail mod team advise this? Is it because you say so? Are you a higher authority? When does something become legit and high level? Is it when you say so?

The OP received some good advise and one that he/she should follow.

What time does your shop close tonight?