my wife recharged succesfully on the 8/5/2011,she placed $30.00 in her balance as she recieved a msg to recharge before the 10/5/2011. Once she did this she had confirmation that she recharged with $30.00 as the phone msg advised her recharge was successful. less than a week later she goes to call me only to have a voice tell her she has insuficiant funds. she has 56 cents in credit which mind you she had before recharge but has been msging ppl till she went to call me.my wife rang pre paid customer support only to be told unless youve still got the voucher we cant help you, who keeps there voucher after confirmation they have successfully recharged. They told my wife is she can find it in the rubbish bin though the rubbish bin was emptied last week.So there quick to say to her even though you rang recharge number how do we no you recharged, so there calling her a liar to, mind you this is call center in india or wherever they are. Yet they couldnt exsplain how she was able to msg ppl over past 3 days on 56cents but were going to investigate cause they were losing money, but yet they buggered up my wifes credit but are not willing to investigate to where or how its gone missing, only exsplanation they can give is that my wife is lying.Il fight this and will join action on vadafail as when i had broadband contract they were shocking as to is my phone service with them as just me alone vodafail have cost me over $1200.00 in calls due to drop outs and very poor service let alone no covrage, wheres there upgrades they claim to have made. Ps maybe we front up to new c.e.o place i have his address to his place see how he likes been placed in a corner.