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Adam Brimo
Share Your Pain
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18067 Someone from QLD thinks vodafone is MEGAFAIL at 21 May 2011 03:08:41 PM
The TIO apparently 'suspends' the disputed amount whilst an investigation is being performed.
Also it is worth mentioning that your mother is being harassed by an apparent Vodafail employee.
The TIO will ensure that a Vodafail representative, I believe from the Vodafail resolutions team, will contact your mother in 10 working days and try to negotiate a mutually agreed solution.
I suggest that you discuss the best result and fall back positions with your mother prior to the call.
The TIO details may be found under the How To Complain tab at the top of the page.
Good luck and let us know how you get on.
Vodafail.com Moderation Team