26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18067 Someone from QLD thinks vodafone is MEGAFAIL at 21 May 2011 03:08:41 PM
21 May 2011 03:39:09 PM: Your mother needs to go to the TIO as soon as possible with the disputed amount and evidence, simple procedure, can take less than 10 minutes to complete their on line form..

The TIO apparently 'suspends' the disputed amount whilst an investigation is being performed.

Also it is worth mentioning that your mother is being harassed by an apparent Vodafail employee.

The TIO will ensure that a Vodafail representative, I believe from the Vodafail resolutions team, will contact your mother in 10 working days and try to negotiate a mutually agreed solution.

I suggest that you discuss the best result and fall back positions with your mother prior to the call.

The TIO details may be found under the How To Complain tab at the top of the page.

Good luck and let us know how you get on.

Vodafail.com Moderation Team