26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18084 Someone from QLD thinks vodafone is Coverage is awful at 22 May 2011 08:10:26 PM
I live in a built-up suburb 16.5kms from teh Brisbane CBD and can only get what Voda describe as "Outdoor coverage"....which means they don;t guarantee reception inside.
As I run a business I find this pretty unacceptable. This wasn't disclosed when we signed up on their plans of course.
They have offered credits on my account to appease me but what I'd really like them to do is bloody fix the problem...and they tell me there are no planned upgrades for my area at this time. Fan...bloody....tastic!! Tossers!
I cannot believe the arrogance of the top echelon at Voda Australia with an attitude like that. They have the money to upgrade their voicemail platform (which as far as I'm concerned was working perfectly and now is completely stuffed) while they ignore reception and coverage issues. I hope the board of directors sack the lot of them and get a management team who really know how to deliver service and quality.
Interestingly, sometimes I have 4 aerial bars (full reception) on my phone then it drops off to one or two (or none) within a couple of minutes even though I haven't moved. Its like the signal is wavering everywhere. My poor neighbour is seen discussing hois business with the world while he sits on his front fence in order to get reception....Yep, he;s with Voda too....Bloody unbelieveable!
23 May 2011 09:40:54 PM: I have to sit on my letterbox....sucks when it rains!