Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18089 Someone from QLD thinks vodafone is How to get a refund/credit at 22 May 2011 08:26:45 PM
Voda have upgraded their voicemail and you now have to ring their voicemail to check your messages as most of us can't get ringing alert to work properly to phone us with our new voice messages. Everytime you call voicemail they charge you a flagfall plus call costs (at least $1 a time).
THis adds up to big $$$ that Voda is ripping us all off for on purpose.
Therefore call Billing Dept and get a refund. I did. They offered me 100% credit on my plan cost for 3 months...then on my next complaint call a few days later they credited my a/c with another $20.
If everyone demands a refund/credit they will have to get of their arses and fix their problems properly.
THis adds up to big $$$ that Voda is ripping us all off for on purpose.
Therefore call Billing Dept and get a refund. I did. They offered me 100% credit on my plan cost for 3 months...then on my next complaint call a few days later they credited my a/c with another $20.
If everyone demands a refund/credit they will have to get of their arses and fix their problems properly.