Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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18090 Someone from QLD thinks vodafone is Totally buggered up at 22 May 2011 08:28:32 PM
I use my phone to make a few calls, and I check the weather occasionally - most people's grandma's would use more data than me.... imagine my surprise when I got a $1400 excess data bill. As most of you seem to know, their data network is totally crap - I actually purchased a telstra dongle three months so I could read email. So I rang the 1555 BS line and got some clown who advised me my push data was sending me over the limit. I explained to him I was not a nutbag; there is no way I am going to use 2GB of data in ONE DAY over there absolutely crap data network.... he was not buying, so I lost it. I have put up with a crap data connection for 12 months (half way through the 24 months contract)... I am really time poor, so I put up with it, with some help from (my now great friends) Telstra. Today blew my mind - this guy treated me like an imbecile.... the offered a $100 discount (ie go away and let's forget about it all). I went and logged with TIO.... these idiots can GO AND GET STUFFED!