I joined up on the business plan of vodaphone last year( so I can claim some calls back on tax), I received a brand new sony xperia x 10 @ $80 per month plus Insurance and internet which came too $100 per month. July was when I signed up for it, I recieved a threatening letter late september demanding $200 that was overdue and any failure would result in a mark against my name on the crediting sytem. After informing the powers that be and paying them the said money owed,I then informed them that I will not pay a bill until I have received one in the mail and not before ( a small charge added for paper bill but worth it!). Then my phone started playing up, y'know, miss calls, line drop out, internet stalling, programs failing. This I could handle, putting it down too latest gadgets bugs. But then the ph would just turn itself off for no reason, sometimes Im on a call , sometimes on the internet, sometimes on its own accord. It got so frustrating that I took it in for a service around the 20th of december last year, where the shop kindly gave me a loan ph to use in the meantime ( a nokia slide ph worth only $150, with only a tenth of the gadgets that I had on the xperia and the screen size dropping down to a mere 1 inch) and I was grateful for the staff for the ph for calls! I received the phone about 14 days later( missed out some super new years eve shots), had the ph for about a week and same thing was happening, ph was turning itself off. (The staff at the shop were very understanding to my frustrations and assisted wherever possible, supplying a new battery thinking it was battery failure, sitting on the ph talking too Vodaphone I.T. etc etc) I took the ph back and I informed them that the same problem was happening in that the ph turned it self off, the staff just gave me that "Oh Yeah " Look, like I was making it up, but as the staff member was holding the ph it just turned itself off, it was funny to watch the expression suddenly change too " geeez, he's telling the truth" Look, lol, I had too laugh. Anyway, they sent the ph away again, and three weeks later I received the ph off them, all I did was go home and try too turn the thing on and this time it just wouldnt turn on, took it back and even the staff were flabbergasted, they tried changing batteries, plugging into the power but whatever they tried the ph would not turn on. they were on the ph straight away, explained what had happened to whoever it was on the ph and I got instructed that another new ph would be sent out in a week or 2 on their express urgent delivery,. Well I hate too see slow because I received the ph in 6-8 weeks later, but the ph wouldnt accept the sim card, the staff tried and tried again, but nothing. That ph was sent back and I rang them about 4 weeks after that to discuss my bill which was $200 overdue again, I explained to them that why should I pay a bill if I dont have the ph to use, I was prepared to pay some of the bill for the ph calls but I refused to pay the full amount until I received my sony xperia x 10 back which I had signed up for! I was then told that my bill was scrapped and that I could do a swap ph, so swap my xperia for another ph, the gentleman helped me to choose a ph and I chose the HTC Desire HD in replacement for the xperia ( The reason why I hadnt received the xperia is because they were out of stock and it never entered into anyone's mind to inform me of this). A week later I called vodaphone and asked where my new HTC ph was? I was then informed that the staff member I spoke too didnt have the authority to do the swap and I would have too wait for the xperia. Well folks, here's the situation, I have been using this loan ph since december 20th of last year, out of the $100 per month I have had 3 months swayed, I am still yet to hear from vodaphone or anyone in what is going on with the ph I signed up for?? So the good news is Im getting FREE ph calls, the bad news is no phone!