26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18095 Someone from NSW thinks vodafone is Been 4 days and phone still not active at 23 May 2011 09:17:54 AM
Hi, Im originally a 3 mobile customer who after a year of bad network coverage and roaming charges in Sydney CBD I decided to cancel my contract with 3. When I spoke to the customer care team they convinced me to switch to vodaphone where I will get a better service and better coverage. All I have to do is await a new sim card and call vodaphone to activate it. Few days later I received vodaphone sim and I called them after pressing to many buttons to get to a real person who advised me it will take 24 hours, next day phone doesnt work, called back and they say another few hours, still phone doesnt work. called again the 3rd day and was told 24 hours. How could this people lie to customers and arent this conversations recorded. Its been 4 days since then and my phone still has no service, my family and friends can not contact me and everytime I voice my anger with vodaphone customer service they suck me in with compensation like 1 month free service. Now im on 3 month free service as compensation but whats the point as I still can not use my phone and not even a customer of vodaphone as yet. I have tried to cancel my contract with them and they are not listening to me and kept trying to suck me in. Im really frustrated and angry right now and wonder if there is an ombudsman who can help me with it.
23 May 2011 10:03:31 AM: Yes there is an ombudsman that can help, details found at the top of the page on the How To Complain tab.

Takes about 10 minutes to complete their on line form, Vodafail then have 10 working days to come to a mutually agreed resolution.

Good Luck.

Vodafail.com Moderation Team