26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18096 Someone from QLD thinks vodafone is 15 years of service, is now sour. at 23 May 2011 02:17:14 PM
After 15 years with vodafone, they have failed me. It's like a sour marriage now.
Finally got out of my contract, without any EXIT FEES! (had 14 out of 24months to go)as they can no longer provide a phone and network that actually works.
Week in week out, the same petty excuses, 'we will replace the phone, upgrade you to a better plan, give you free credits' etc, etc (just like a cheating partner), couldn't take it any longer, I had to leave them.
Poor service in Mackay, calls drop out, you know all the usual stuff.
VODAFAIL WILL NOT IMPROVE THEIR SERVICE IN THE BIG CITIES, what hope do we all have in regional areas?? None. Time to go to another provider. Thanks
23 May 2011 09:37:28 PM: I live in brisbane and they cant provide me service either! By the way, love the way you described your troubles!