26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18104 Someone from NSW thinks vodafone is Super-fail at 24 May 2011 08:13:26 AM
If, for reason of outstanding balance (as little as a week), Voda decide to disable my service, I notice the following;

- My phone actually continues to operate normally as if nothing happened /provided/ I do not switch off/on or otherwise reboot the phone. I have successfully sent/received calls and SMS during at least one period recently when I know that a linked service on another SIM was disabled.

If Vodafone in their infinite wisdom, a wisdom that knows no bounds, decide to re-enable my service (given that I AM a long-standing customer who has never failed to clear all debt within days of realising my dilemma), I then notice the following;

- Dependent on the state of the previous cosmic phenomena, my phone may -appear- normally registered to the network when in fact; it does not receive incoming calls, does not receive incoming SMS/MMS, does not allow sending of SMS and.. and.. wait for it, does not allow outgoing calls but provides NO indication whatsoever as to there being a local issue, with the remote number dialled just returning an engaged tone or similar.

Being ignorant of any problem, I have then gone for /weeks/ without important communication. Contacts are abhored at the fact that I have not replied to important SMS and that my number is unavailable for long periods of time.

Would Voda care ? I'm willing to guess.. not.