Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
18108 Someone from SA thinks vodafone is Billing Bullcrap at 24 May 2011 01:51:21 PM
I'll make it clear that I have now changed carriers, but will continue with this nightmare story. I used to have a broadband account with V'fone, but due to spending more time at dial-up speeds and complete drop-outs rather than being connected.I logged multiple job request to rectify the situation to no avail.I asked V'fone to terminate my contract because they were not delivering the product I had paid for and I stopped receiving bills. 8 months later I receive a request from a debt collection agency to recover $300 on behalf of V'fone, and since I was to depart for an O/S trip the following day and had plans to apply for a home loan in the near future I settled the account with the debt collection agency, I did not want to have any credit "black-flags" against my name so felt compelled to finalize it. On my return from O/S, I rang V'fone and tried to recover my funds from them.
I was bounced back and forth between departments for 3 hours to try and settle this affair, made all the more difficult because of the thick accents of the call center operators and more-so because nobody had any clue how to handle my case.
In the end, they brushed me off, saying that because I had paid the debt collection agency, the matter was out of their hands, and then refused to credit me the amount to another mobile account that I held with them.
Simply, they billed me for a service that I was no longer a part of, and then refused to give me my money back when challenged.
Recently, when I changed carriers, the credit black-flag made it very difficult to convince another telco-carrier to take me on as a customer.
Every time I see the V'fone logo, I see red in more than one way.
Screw you very much V'fone.
I was bounced back and forth between departments for 3 hours to try and settle this affair, made all the more difficult because of the thick accents of the call center operators and more-so because nobody had any clue how to handle my case.
In the end, they brushed me off, saying that because I had paid the debt collection agency, the matter was out of their hands, and then refused to credit me the amount to another mobile account that I held with them.
Simply, they billed me for a service that I was no longer a part of, and then refused to give me my money back when challenged.
Recently, when I changed carriers, the credit black-flag made it very difficult to convince another telco-carrier to take me on as a customer.
Every time I see the V'fone logo, I see red in more than one way.
Screw you very much V'fone.