26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18137 Someone from NSW thinks vodafone is at 26 May 2011 10:21:29 AM
Firstly, I kept the grovelling letter from Vodafone Hutchison CEO Nigel Dews form March 3 were he begged for forgiveness for their crap service.
His address is: 40 Mount Street North Sydney, NSW 2060, tel: 133 121.
My advice to all is to bombard him and his office with letters - if you can spare the extra dollars send them by REGISTERED mail to him personally so he'll have to sign for them or at least nominate someone to go and sign for them.
He can't not sign and take delivery because he can't take the risk some may be legitimate business letters.
It's all about inconveniencing him and his rubbish company in the same manner he inconveniences and frustrates us.
Not only do I have a dreadful service in the Berkeley Vale/Fountaindale/Wyong area with constant drop out, late messages and voicemail delays - I sometimes have to drive down the street to make a call - but they have just tried to charge me over $200 for ROAMING during a period I was in Asia and had Data Roaming turned off! In the invoice it had me sending TXT messages every two seconds from 6am!
The useless man in India tried to tell I was supposed to call them to have ROAMING turned off. Like hell! There is even an advisory warning on iPhone 4 to turn off Data Roaming when travelling overseas to avoid high costs.
I travel OS every few months and am no dummy.
We turned of Data Roaming on both our phones the day we left (while sitting on the plane at Sydney Airport) and they can't explain how this has happened.
If I tried to falsely bill someone in my business I would be before the courts charged with FRAUD, but Vodafone are committing a fraud 24/7 by selling a service they can't meet and over-charging customers.
This company sells the sizzle, not the sausage. All we are doing is supporting their marketing via V8 Supercar teams and Formula 1. They are a bullshit company.
My next move: The TIO and hasta la vista Vodafone! Scumbags one and all!