Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18145 Someone from SA thinks vodafone is Unusable at 26 May 2011 11:25:37 PM
I signed up in Melbourne and moved to Adelaide in the last few weeks. I am extremely disppointed with the data service in both locations and would like to get out of it. The service is practically unusable. Sometimes the Pocket WiFi just drops internet altogether and just goes to a 'local' network only, as if I had one. At other times perfectly sensible web pages give a Windows error screen as if the connection has dropped. Go back and try again and it goes onto the page. At other times the pages take forever to load and I just give up after a few minutes. This isn't how it should be. And after many years of sending and receiving emails from various phones, I can receive emails but have tried everything but cannot send from my Nokia E71. Just can't fathom it. Would love to go onto something better. The service is so bad I don't know how I managed to rack up an extra AU$65 in data charges in the first month in a 1GB package. I wish they had warned me. Luckily this month it is only AU$16 extra with 6 days to go. Not a word from them - a vary convoluted logging in process to find this out.