26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18157 Someone from WA thinks vodafone is On a scale of 1 to 10, its Hiroshima at 27 May 2011 04:31:23 PM
3 Jun 2011 09:59:31 PM: :O You poor thing! That sounds horrible! I would be so annoyed!!! How have you typed such a detailed report without even sounding slightly irritated! You are wonderful! Customers should be more like you ;) :P
I really can't believe the last sentence of your story: "She put me through to the customer call centre in India, I was transferred to the technical department (start the story a third time) and they said that my area was below standard and offered me 50% discount on my bills for June, July and August because they were erecting a new network tower in my area in June." I was told EXACTLY the same thing when I went into a Vodafone store and was put on the phone to someone in India and then put through to the technical department. I was told my area was on the border of being rural (I live in Lesmurdie/Kalamunda...) and that the network towers in my area interfere with each other... Wow!