i purchased a 150 buck prepaid recharge to take to europe in may 2010. when i attempted to use it i got the error code 'invalid'. obviously, having little credit left, i was unable to contact support so i txt'd a mate in australia to try to get to the bottom of it for me. as it turned out, the voucher had already been used. it was purchased from woolworths and went straight from the cash register into my wallet and wasnt seen again by anyone until i attempted to use it. here is the email chain of the debacle that followed (and im still waiting to hear who the f@#% stole my voucher):

Customer - 14/06/2010 05:30 PM
I purchased a $149 pre-pay recharge voucher from Woolworths, Centrepoint -
Midland, WA @ 15.27 on the 12/05/10. (see attached)

When I attempted to use the voucher I got a 'Invalid' type message on my
phone.

It seems this voucher has already been used and I would like to know when,
where and by who. The voucher went straight into my wallet and was not given
to, seen, or taken by, anyone other than me.

Pin Number is: 8752 9454 7192 Serial number is: 22556004442

Thanks.

---------------


Response (Julie) - 15/06/2010 12:12 PM

Hi

Thank you for your email.

I confirm the recharge voucher with serial number 22556004442 has been used.
Due to privacy regulations I am unable to advise the mobile number of the
service that used this recharge voucher.

In order to resolve this issue please mail the voucher and proof of purchase
of the voucher and a covering letter to

Vodafone
Investigations Manager
KDC 2580
Kingston TAS 7050

I suggest you retain a copy of the documents required to be sent to Vodafone
for your records.

Kind regards

Julie
Correspondence Team

---------------


Julie,

So you want me to mail the original voucher ?

Will it be returned to me ?

From my end, this is a matter of theft or fraud.
The voucher never left my hands from the moment it was purchased
so I intend to pursue this matter to the end.

I'll be reporting this to WA Police so I'm going to be needing
that voucher for evidence.

I need assurance that the original will be returned to me.

I must say, I'm less than impressed with the 'assistance' I've received
from Vodafone up to this point. This idea that someone can steal
from me and then be protected by privacy regulations is hilarious.

Thanks.

----------------

Julie,

Further to my previous email - I've just contacted WA Police regarding this
matter and they've advised me if the voucher was used after the date of
purchase (15.27 on the 12/05/10) it's considered theft.

Can you at least provide me with the date the voucher was used ?

----------------

Response (Julie) - 16/06/2010 03:57 PM

Hi

Thank you for your return email.

In order for this issue with the recharge voucher to be investigated by our
Fraud team we will require the original voucher, together with proof of
purchase, to be mailed to Vodafone. This will not be returned to you which
is why we suggest you keep copies of the documents for your own records.

I regret I cannot provide any information in relation to the use of the
voucher.

Once the voucher has been received by Vodafone an investigation will be
undertaken and you will contacted with the outcome.

Kind regards

Julie
Correspondence Team
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and on monday the 27th december im still waiting to hear who stole my voucher and still waiting for compensation. unbelievable.