Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
18163 Someone from ACT thinks vodafone is Vodapennytel fail at 27 May 2011 06:58:04 PM
Please put Pennytel ('PT') on the no go alternatives.
I am posting here due to the lack of communication received from Pennytel (a carrier that now uses the Vodafone network) to let off some steam.
Story is this: Optus recently dumped Pennytel as their official carrier, Pennytel has now requested its users to switch to their new Vodafone plans. They promised delivery of the replacement sims on 2 May. They promised, "2 working days".
This concerns the late delivery of my replacement Pennytel simcard and Pennytel's poor communication and service. This has to be the worst combination. Penntel (incompetence) combined with Vodafone (uber incompetence).
I am very upset with PT's tardy service. My phone has been disconnected since 13th May. Probably due to the port to Vodaphone initiated by PT. I was advised on 2 May that replacement Pennysims would be shipped within 2 working days. It is now 27th May. That is 25 days. Still no sign of a pennysim in the mail. Methods to contact me on the phone were gone for days since 13th May. The only remedy was to purchase an emergency simcard.
This is a pain, as it isn't my usual number. This problem is exacerbated by having a very ill grandparent who has me on call.
One thing that upsets me further is me having contacted Pennytel almost a dozen times between 2-20 May. Every single e-mail I sent was received and I got the auto reply:
"24-48 hours and we'll contact you" along those lines.
This didn't happen. Only until 4 days ago have I received reponse.
Almost 21 days later from 2 May, I receive an e-mail: "Case priority: Low. Please send us your address to confirm shipping".
So I did. But why do I need to confirm my address? I've ordered products and sim cards in the past. They shipped to the shipping address as specified in my profile. Also, if they needed me to confirm my address, why didn't they send this e-mail ages ago?
In addition, they setup this system on their website to streamline the switching to Vodafone plans. You simply log into your account and click on the voda plan you wanted to go into. The claim, "We'll do the rest". So this e-mail 20 days later to ask me to confirm my address? Utter bull shit.
I have never been so upset with the customer service of a company before.
In addition, since the beginning of receiving the Optus cancellation announcement to the Vodafone switch (Was known since Mid-April)I have sent various e-mails with simple inquiries concerning the new plans and so forth. I just wanted clarification on what I was getting into. Is that too much for a customer to ask questions on things he isn't 100% on? Well, objectively I think that's quite fair. Well, Pennytel hasn't responded to any of those either.
Really, I just want my micro-sim delivered so I can get on with daily business. I have ill relatives that need to contact me in emergencies. I have customers that need to contact me. The fact that I have had to go out of my way to purchase an emergency sim is already too much.
Overall, the lack of communication, the loss of business and the overall frustration and suffering I have endured has led me to elevate this to the TIO and ACCC.
I hope that Pennytel can quickly resolve this so I can just get on with normal life.
Pain in the ass.
I am posting here due to the lack of communication received from Pennytel (a carrier that now uses the Vodafone network) to let off some steam.
Story is this: Optus recently dumped Pennytel as their official carrier, Pennytel has now requested its users to switch to their new Vodafone plans. They promised delivery of the replacement sims on 2 May. They promised, "2 working days".
This concerns the late delivery of my replacement Pennytel simcard and Pennytel's poor communication and service. This has to be the worst combination. Penntel (incompetence) combined with Vodafone (uber incompetence).
I am very upset with PT's tardy service. My phone has been disconnected since 13th May. Probably due to the port to Vodaphone initiated by PT. I was advised on 2 May that replacement Pennysims would be shipped within 2 working days. It is now 27th May. That is 25 days. Still no sign of a pennysim in the mail. Methods to contact me on the phone were gone for days since 13th May. The only remedy was to purchase an emergency simcard.
This is a pain, as it isn't my usual number. This problem is exacerbated by having a very ill grandparent who has me on call.
One thing that upsets me further is me having contacted Pennytel almost a dozen times between 2-20 May. Every single e-mail I sent was received and I got the auto reply:
"24-48 hours and we'll contact you" along those lines.
This didn't happen. Only until 4 days ago have I received reponse.
Almost 21 days later from 2 May, I receive an e-mail: "Case priority: Low. Please send us your address to confirm shipping".
So I did. But why do I need to confirm my address? I've ordered products and sim cards in the past. They shipped to the shipping address as specified in my profile. Also, if they needed me to confirm my address, why didn't they send this e-mail ages ago?
In addition, they setup this system on their website to streamline the switching to Vodafone plans. You simply log into your account and click on the voda plan you wanted to go into. The claim, "We'll do the rest". So this e-mail 20 days later to ask me to confirm my address? Utter bull shit.
I have never been so upset with the customer service of a company before.
In addition, since the beginning of receiving the Optus cancellation announcement to the Vodafone switch (Was known since Mid-April)I have sent various e-mails with simple inquiries concerning the new plans and so forth. I just wanted clarification on what I was getting into. Is that too much for a customer to ask questions on things he isn't 100% on? Well, objectively I think that's quite fair. Well, Pennytel hasn't responded to any of those either.
Really, I just want my micro-sim delivered so I can get on with daily business. I have ill relatives that need to contact me in emergencies. I have customers that need to contact me. The fact that I have had to go out of my way to purchase an emergency sim is already too much.
Overall, the lack of communication, the loss of business and the overall frustration and suffering I have endured has led me to elevate this to the TIO and ACCC.
I hope that Pennytel can quickly resolve this so I can just get on with normal life.
Pain in the ass.