Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1818 Someone from NSW thinks vodafone is at 27 Dec 2010 10:19:57 AM
I've had so many issues with vodafone I'm no longer with them. But most recently I was on the phone for almost an hour, on hold, trying to sort out a billing issue. Finally I had to hang up before actually speaking to anyone because I had to go to work. I have called back twice since and spoken to customer service people in Mumbai who are trying to sort out my billing issue. Vodafone needs to reimburse me the $60 they charged to my credit card after I left vodafone in October. They admit they owe me the money, but they haven't reimbursed me yet.
Last year I travelled for work and a vodafone sales person recommended I use a USB with a 24 month contract for wireless internet. Many of the places I travelled to in Australia had very weak service, if any service at all. I spent hours and hours on the vodafone help-line, and finally vodafone recinded my contract.
My father and sister had vodafone accounts until recently. For the ten years they had their accounts they received extremely poor customer service. at the completion of their contracts they have been charged at least $100 more than they owed, but the process of trying to deal with customer service prohibits any attempt on their part to reclaim that money.
Last year I travelled for work and a vodafone sales person recommended I use a USB with a 24 month contract for wireless internet. Many of the places I travelled to in Australia had very weak service, if any service at all. I spent hours and hours on the vodafone help-line, and finally vodafone recinded my contract.
My father and sister had vodafone accounts until recently. For the ten years they had their accounts they received extremely poor customer service. at the completion of their contracts they have been charged at least $100 more than they owed, but the process of trying to deal with customer service prohibits any attempt on their part to reclaim that money.