Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18189 Someone from QLD thinks vodafone is Uber Fail to th Nth Degree at 30 May 2011 04:07:11 PM
My phone seems to fluctuate between barely there reception coverage to "Searching" and then there's the "No Network" message where the little bars ought to be.
Having a Smart Phone, the ability to access a data network has become increasingly necassary with the syncing of emails, etc and yet when the coverage is switched to "Roaming", often in the CBD or close surrounds of Brisban and Sydney, I am charged more for something I would consider a standard, not a privilege.
Representatives informed me that it's the fault of the phone, not the network yet this was never mentioned AT ALL when I renewed my contract over 12 months ago.
Besides, should they not be keeping up with the changing requirements of the industry and their customers, not belitlling us and telling us nothing can be done?!
I am now undertaking measures to get myself out of my contract which has several months left but one more week with these guys is far too long!
Having a Smart Phone, the ability to access a data network has become increasingly necassary with the syncing of emails, etc and yet when the coverage is switched to "Roaming", often in the CBD or close surrounds of Brisban and Sydney, I am charged more for something I would consider a standard, not a privilege.
Representatives informed me that it's the fault of the phone, not the network yet this was never mentioned AT ALL when I renewed my contract over 12 months ago.
Besides, should they not be keeping up with the changing requirements of the industry and their customers, not belitlling us and telling us nothing can be done?!
I am now undertaking measures to get myself out of my contract which has several months left but one more week with these guys is far too long!