Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
18194 Someone from SA thinks vodafone is Poor Reception 3G at 30 May 2011 06:42:55 PM
Having arrived from UK 12 months ago my partner and I set about obtaining a Mobile Phone Contract and both chose Vodafone. We both took up the 24 month iphone 3GS contract with 1GB data on a $79 cap plan + $10 insurance. Everything was relatively fine at our address in metro Adelaide. It was a weak 3G signal but a signal nonetheless. However a change of employment for us meant a house move to Mount Barker in the Adelaide Hills, about 40-50km from Adelaide. I have now found I have only an extremely slow Edge signal for data and an intermittent phone signal.
Since moving home three days ago, I have had 7 calls drop out mid call. Other problems have been that I can hear the caller but they cannot hear me. This is not a handset problem because if I drive back to Adelaide it's fine again. It's all very frustrating.
I spoke to Vodafone Customer Service who told me that the 3GS was not compatible in Mount Barker and that I would need to upgrade to an iPhone 4 at a cost of an extra $20 p/m + $384 final payment at the end of the contract for the cost of the new phone. Something to do with frequency on the 3GS.
I enquired about cancellation fees and they pretty much came back with a figure similar to what was remaining on my contract so I would have to be extremely foolish to pay that.
So seemingly I am now stuck with a contract with 1GB data I cannot access, and a 2G phone signal with intermittent call drop outs, at a total cost of $79 p/m until April 2012.
I have checked with the other networks like Optus and Telstra and they can guarantee a 3G signal.
I really wished I hadn't signed up to Vodafone, what seemed like a saving at the time, a $79 cap was very enticing, has now turned into a costly error.
I checked the Vodafone planned upgrades of the network and Mount Barker is not listed.
NOT HAPPY!!
Since moving home three days ago, I have had 7 calls drop out mid call. Other problems have been that I can hear the caller but they cannot hear me. This is not a handset problem because if I drive back to Adelaide it's fine again. It's all very frustrating.
I spoke to Vodafone Customer Service who told me that the 3GS was not compatible in Mount Barker and that I would need to upgrade to an iPhone 4 at a cost of an extra $20 p/m + $384 final payment at the end of the contract for the cost of the new phone. Something to do with frequency on the 3GS.
I enquired about cancellation fees and they pretty much came back with a figure similar to what was remaining on my contract so I would have to be extremely foolish to pay that.
So seemingly I am now stuck with a contract with 1GB data I cannot access, and a 2G phone signal with intermittent call drop outs, at a total cost of $79 p/m until April 2012.
I have checked with the other networks like Optus and Telstra and they can guarantee a 3G signal.
I really wished I hadn't signed up to Vodafone, what seemed like a saving at the time, a $79 cap was very enticing, has now turned into a costly error.
I checked the Vodafone planned upgrades of the network and Mount Barker is not listed.
NOT HAPPY!!