26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18211 Someone from QLD thinks vodafone is Absolutely Pathetic at 31 May 2011 01:04:58 PM
No 3G service in Robina, this is absolutely pathetic, doing a SendOutCards presentation to a couple of very important prospects, how embarrassing for Vodafone, one of my prospects saved the day pulling out an oversized Telstra NextG USB stick, back up and running. He said he wouldn't use Vodafone even if they paid him, it's the most pathetic network of them all.
1 Jun 2011 03:53:54 AM: posted yesterday service was restored around 5:45pm - about 5 hours later. Why was there a need to remove that post? People visiting the website deserve to know the truth rather than reading about network issues and outages and nothing about when service was restored. My Vodafone 3G's been working fine ever since, although I'm curious as to what caused the outage, especially considering I've been getting a solid 3-4 bars of coverage, now I'm getting a solid 2 bars of signal, occasionally dropping back briefly to a single bar. Had a big angry rant to Vodafone customer support yesterday, after waiting 6 minutes, first call got me nowhere, talking to some indian sounding person, second call I gave up after 10 min and waited until later before calling back and demanded to speak with a supervisor. Is their entire customer service center located in India or something? I basically pointed out to the supervisor that I would like a credit of some kind against my bill as a good-will gesture, she said she's not able to do that, I pointed out that I'm not a happy chappy and that I was angry as hell not having service for the best part of an entire afternoon, that I am a global networker, network marketer, have over 17'000 fans on my FB fan page (and gave her the FB page address), and unless I got some kind of credit against my account, I would do everything in my power to defame the company on the internet left right and center, my Facebook page being just the tip of the iceberg, with automated blog posts and such. I was put on hold for about two minutes, she said the best they can do is give a $60 credit against my account, and 4Gb has been added to my account.

Being Mr. Nice guy gets you nowhere. You have to push and shove hard and lay the cards on the table to get results.

As discussed credit of $60 has been applied to your account.The new amount on the invoice number:10600824** is $71.45
Regards,
Vodafone.

As discussed additiond 4GB of data has been added to your account today.

Regards,
Vodafone.




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