Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18216 Someone from NSW thinks vodafone is Joke at 31 May 2011 02:35:38 PM
I was\am with Three on a plan. I had a call on Saturday from Vodaphone saying that they now owned Three and I had 6 months left on two of my phones on contract and therefore I was entitled to change my phones. I wasn't really interested but the rep said I could have a HTC Legend and if I selected a Nokia as the other phone they would throw in a wireless dongle with 1Gb a month download free plus the new pan had more calls, unlimited calls between Vodaphone and Three mobiles etc. As I was already paying for a dongle then I thought yes why not and went through all the T&C's on the phone and agreed. Got a call from them this morning saying that sorry the rep didn't explain things properly and I wasn't entitled to the phones in question and that they "would" provide (without any charges)2 Nokia's as compensation for the stuff up. I replied that no the agreement I made and was for the HTC and the Nokia with dongle and this what was no doubt recorded. I thought that this agreement was legally binding and therefore they had to provide what was agreed by both parties. When my current plan ends am I going to renew? Do they understand that it's a lot cheaper to retain a customer than to find a new one?