Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
18218 Someone from NSW thinks vodafone is Disgusting on a scale of 1 to 10 - VODAFAIL is a scale of 1000 HIROSHIMA BOMBS at 31 May 2011 04:06:57 PM
I have been with VODAFAIL for 2 years because I was in a contract. Always paid my bills on time. Then after I paid my November 2011 bill of $129.89, the December bill appeared with outstanding amount of $129.89 + December normal charge. I disputed the amount, rang them, went on merry go around for it seems like forever, got transferred from department to department and having to give my details AGAIN AND AGAIN, at the end I was told to go to VHA store with my prove of payment.
So I went to the store and spoke with a lady who tried to sort out my issue (again over the phone with VHA 'international' call center.
She said the issue will be resolved in the next 24 hours, if there's any issue they'd contact me. They NEVER DID.... until the bill of January arrive with the same outstanding amount. So I keep complaining every single month and was promised the same thing EVERY SINGLE F*CKING MONTH.
And I started getting phone calls about the outstanding amount and got harassed and was asked to pay. EVERY TIME, I have to explain the situation to them AGAIN AND AGAIN.
Then my phone got barred in MAY. (yes this thing goes on for ages) I rang them, and after waiting for 30 minutes all they said (with Indian accent) was.. well, we cannot allocate your payment and if you're not going to pay for it now I cannot un-bar your phone... you freaking kidding me right?? I gave my prove of payment to you like every single time I called, every single time I visited the store, every single f*cking month.
I got so angry with the phone calls asking me to pay, no receptions, poor 3G signal, trying to complain but going no where, and now my PHONE IS NOT WORKING because VODAFAIL BARRED IT. Better yet, they treated me like a non-paying customer and it is a disgrace!!!
I ended up lodging a formal complaint to TIO yesterday. So we see how it goes.
In a nut shell, VODAFAIL has FAILED miserably in servicing their customer, their call centre is a TOTAL JOKE, and their staff is soooo inadequate to handle problems. Now their networks is getting worse and worse everytime with signal dropping in and out, it's ridiculous.
So I went to the store and spoke with a lady who tried to sort out my issue (again over the phone with VHA 'international' call center.
She said the issue will be resolved in the next 24 hours, if there's any issue they'd contact me. They NEVER DID.... until the bill of January arrive with the same outstanding amount. So I keep complaining every single month and was promised the same thing EVERY SINGLE F*CKING MONTH.
And I started getting phone calls about the outstanding amount and got harassed and was asked to pay. EVERY TIME, I have to explain the situation to them AGAIN AND AGAIN.
Then my phone got barred in MAY. (yes this thing goes on for ages) I rang them, and after waiting for 30 minutes all they said (with Indian accent) was.. well, we cannot allocate your payment and if you're not going to pay for it now I cannot un-bar your phone... you freaking kidding me right?? I gave my prove of payment to you like every single time I called, every single time I visited the store, every single f*cking month.
I got so angry with the phone calls asking me to pay, no receptions, poor 3G signal, trying to complain but going no where, and now my PHONE IS NOT WORKING because VODAFAIL BARRED IT. Better yet, they treated me like a non-paying customer and it is a disgrace!!!
I ended up lodging a formal complaint to TIO yesterday. So we see how it goes.
In a nut shell, VODAFAIL has FAILED miserably in servicing their customer, their call centre is a TOTAL JOKE, and their staff is soooo inadequate to handle problems. Now their networks is getting worse and worse everytime with signal dropping in and out, it's ridiculous.