Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
18239 Someone from NSW thinks vodafone is VERY at 1 Jun 2011 06:16:20 PM
I have 2 iPhone 4's with vodafone and when I am with my partner at his house the reception is fine but I have trouble connecting to the internet and even though we have wifi the phone keeps dropping off the wifi connection even though the laptop has wifi still. Before i joined vodafone I checked to make sure that I could get reception in my area as sometimes we have trouble with other companies. I checked and it said it was perfect reception with a big smiley face so we willingly joined . Then i get back to my house and I have nothing but call failed over and over again when I can finally make a call It goes distorted and then drops out again. I rang to complain to vodafone and the call centre operator was even getting annoyed with my poor line and the phone cutting out and them having to call me back over and over again. Other family members of mine are with the 3 network which shares the same towers as vodafone and as wel all know they are not linked. My sister can change from 3 to vodafone with out having to cancel her contract but when I asked if i could go from vodafone to 3 I was told it was not possible and i would have to pay out my contract and sign up with 3. I did not want to do that because I dont see why I should pay for something that I can not use. I have asked them for a reduced plan and told them I was not paying extra for the phone as I was lied to and told that I could use vodafone freely and they told me it was not possible. I asked if they could reduce my bill for this month as I have not been able to make calls and 8 out of 10 messages fail and i end up deleting them and not bothered to send a message at all and they still rejected that as well. I feel that if something does not happen soon and vodafone can not come to the party and start looking after a customer better than what they are then I will be forced to contact the telecommunication ombudsmen and see if they can take this further as my attempts to talk to a manager with in complaints is never followed through.
I dont understand if you are one day late paying your bill they cut your service but they can not provide a service for them to bill you on!
I dont understand if you are one day late paying your bill they cut your service but they can not provide a service for them to bill you on!