26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18274 Someone from VIC thinks vodafone is Failed international Text at 3 Jun 2011 04:25:43 PM
I was sending messages to the united states and was wondering why i wasnt getting a reply. When i went to check my message status every message sent to the united states had failed turns out its a network error. I am unsure when the outage started but for me its been since the 17th May, sencond time i have called and was given a response was they do not know when it can be fixed and that i should try everyday. When i asked that if this drags on futher, i am concerned because im paying for a service that isnt working, i got a response of nothing much they can do.
3 Jun 2011 10:21:52 PM: There is something you can do..........contact the TIO, details at the top of the page in the How To Complain tab.

Vodafail then have 10 business days to respond to work to a mutually agreed resolution, in your case I presume end of contract.

Vodafail.com Moderation Team