Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
18295 Someone from WA thinks vodafone is EXORBITANT at 4 Jun 2011 11:07:00 PM
Until recently, I have had 2 years of relatively happy iPhone 3GS use on Vodafone's 3G network; As I am now finding, the seemingly unavoidable delayed voice messages, mysterious missing text(s) delivered hours/days later, poor signal in apparently well-covered areas (as demonstrated in Vodafone's 3G signal coverage literature availabe at their high street shops), and painfully slow internet/data connection speeds were not isolated to "just poor old me".
BUT recent pains are far greater, and have increased significantly with this emerging issue of "BATERY LIFE". My iPhone 3GS started to fail miserably, apps were crashing, restarting, freezing etc and Google Maps was pathetic. So i took the phone to Apple, they checked it out and althogh they couldn't find the source of the errors, they replaced it for $250.00. Generous enough, I thought.
Thinking the problem could lie at the hands of my service provider, I apprached Vodafone and talked with a customer service rep in a City branch store. He checked and apparently I had an "old" SIM card, the same one I had when taking out my original contract some 3+ years previous. Advised by this representatove of Vodafone, I took my new SIM and restarted my iPhone with marginal improvement.
Then I went on holiday for 6 weeks to the UK whereby my iPhone sat dormant apart as a phone, instead provoding my entertainment on train journeys as a games machine (Tiger Woods golf) and functinooing as my music device.
So 6 weeks later I return to Aus and connect back to Vodafone's network. And to my surprise, my battery was dead in 2.5 - 3 hours. Every day. With no apps functioning. And if I used apps such as mapping or GPS, or dared to enter conversation with fellow mobile phone users, the battery life would visibly tick diwn under observation.
Anticipating the end was nigh for my "new" 3GS, and not wanting to go to Apple for another $250 replacement which may go the same way, I went to Vodafone and upgraded my contract (FREE as I'd reached 21 months) and opted for a HTC Desire HD. Now the battery life on this thing is SHOCKING. But I wonder how much this is to do with teh service provider as my iPhone (now simply an iPod and games machine) battery now lasts up to 9 days on standby which includes iPod use. Now this is shocking - no SIM - 9 days; with SIM (no apps or usage) 3 hours. SOmething is definiitely wrong here. now the HTC deviceis an interesting one too; Friends of mine have the same phone without the battery life problems. And no-one else I know with iPhone 3GS OR iPhone 4 has the battery life issues i have observed and documented.
Is there a problem related to the service provider's SIM card and battery life? Has anyone found this in their area? My evidence is absolutely clear and unequivocal (9 days versus 3 hours) and I guess I wuold like to know more about it.. Any suggestions??
BUT recent pains are far greater, and have increased significantly with this emerging issue of "BATERY LIFE". My iPhone 3GS started to fail miserably, apps were crashing, restarting, freezing etc and Google Maps was pathetic. So i took the phone to Apple, they checked it out and althogh they couldn't find the source of the errors, they replaced it for $250.00. Generous enough, I thought.
Thinking the problem could lie at the hands of my service provider, I apprached Vodafone and talked with a customer service rep in a City branch store. He checked and apparently I had an "old" SIM card, the same one I had when taking out my original contract some 3+ years previous. Advised by this representatove of Vodafone, I took my new SIM and restarted my iPhone with marginal improvement.
Then I went on holiday for 6 weeks to the UK whereby my iPhone sat dormant apart as a phone, instead provoding my entertainment on train journeys as a games machine (Tiger Woods golf) and functinooing as my music device.
So 6 weeks later I return to Aus and connect back to Vodafone's network. And to my surprise, my battery was dead in 2.5 - 3 hours. Every day. With no apps functioning. And if I used apps such as mapping or GPS, or dared to enter conversation with fellow mobile phone users, the battery life would visibly tick diwn under observation.
Anticipating the end was nigh for my "new" 3GS, and not wanting to go to Apple for another $250 replacement which may go the same way, I went to Vodafone and upgraded my contract (FREE as I'd reached 21 months) and opted for a HTC Desire HD. Now the battery life on this thing is SHOCKING. But I wonder how much this is to do with teh service provider as my iPhone (now simply an iPod and games machine) battery now lasts up to 9 days on standby which includes iPod use. Now this is shocking - no SIM - 9 days; with SIM (no apps or usage) 3 hours. SOmething is definiitely wrong here. now the HTC deviceis an interesting one too; Friends of mine have the same phone without the battery life problems. And no-one else I know with iPhone 3GS OR iPhone 4 has the battery life issues i have observed and documented.
Is there a problem related to the service provider's SIM card and battery life? Has anyone found this in their area? My evidence is absolutely clear and unequivocal (9 days versus 3 hours) and I guess I wuold like to know more about it.. Any suggestions??
5 Jun 2011 06:11:40 PM: Do you live in a poor 3g coverage area? If your spending a lot of time in a poor coverage area your phone may be constantly searching for a better signal, changing base stations and switching between 3g and 2g, as it struggles to maintain a good signal whilst prioritising 3g.
11 Jun 2011 05:32:54 PM: OMG I have the exact same problem with battery life. I have samsung galaxy S and my battery only last a few hours with no applications open. If i make a phone call it will prob last 2,3hrs. I have to charge everyday. SO BAD. I originally thought there was somefin wrong with my phone. But looks like its a voda prob.