Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18335 Someone from WA thinks vodafone is Huge at 7 Jun 2011 12:11:44 PM
After complaining to the Ombudsman we had our plan finally terminated with Vodafone with no exit fees.
We joined another provider and after setting up my phone I was told that my phone was locked with Vodafone and that they were the only ones that could unlock it. I went to Vodafone in the Galleria Morley and was told by a smug sales person that my phone was not locked and that it was a problem my phone. He said that I needed to take it back to company that makes the phone for them to look at it. When I picked up the phone I was told that there was nothing wrong with my phone and that it was locked by Vodafone. I went back to Vodafone in the Galleria and spoke to another sales person who said that it WAS locked by Vodafone and it would cost me $25 to have it unlocked. He then said that the phone will probably not work because it is not Next G compatible and that I should by a new phone. I went away and came back the next day and asked him to unlock it. Well guess what? The phone works better than before and I feel that he was just trying to get me to buy a new phone from him. My experience with Vodafone has been nothing but frustrating and timewasting. Their sales people dont even know what is going on and gave me misleading information. I will never be going back to Vodafone
We joined another provider and after setting up my phone I was told that my phone was locked with Vodafone and that they were the only ones that could unlock it. I went to Vodafone in the Galleria Morley and was told by a smug sales person that my phone was not locked and that it was a problem my phone. He said that I needed to take it back to company that makes the phone for them to look at it. When I picked up the phone I was told that there was nothing wrong with my phone and that it was locked by Vodafone. I went back to Vodafone in the Galleria and spoke to another sales person who said that it WAS locked by Vodafone and it would cost me $25 to have it unlocked. He then said that the phone will probably not work because it is not Next G compatible and that I should by a new phone. I went away and came back the next day and asked him to unlock it. Well guess what? The phone works better than before and I feel that he was just trying to get me to buy a new phone from him. My experience with Vodafone has been nothing but frustrating and timewasting. Their sales people dont even know what is going on and gave me misleading information. I will never be going back to Vodafone