Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18337 Someone from QLD thinks vodafone is MEGAFail at 7 Jun 2011 02:45:15 PM
plastic cups and string anyone?
Joined the 35$ sim-only cab. This is the second month. Spent about 2-3 hours per month with india on the phone finding out why havent i yet recieved a bill for ACTUALLY $35!..first bill was 37$ and they said it was "connection fees"..second bill $53!!!! Bloody Hell! that included an "honesty fee" when my "autopayment" bounced off..altho i didnt know i had autopayment activated, didnt get any news about it bouncing off and thought i just paid my bill on time and thats that. In addition there was $1.5 for promotional txts that i never recieved and 2$ creditcard processing fees! After writing off some of those payments i asked the girl (ok..they did improve their customer service i gota say..last year i used to wait 2 hours b4 anyone speaks to me) to cancel my contract & she managed to convince me to keep it 1 more month as a TEST! we'll see.
Reason i dont leave them? coz i dont think any of the other providers are better. we are TRAPPED! plastic cups and string anyone?
Joined the 35$ sim-only cab. This is the second month. Spent about 2-3 hours per month with india on the phone finding out why havent i yet recieved a bill for ACTUALLY $35!..first bill was 37$ and they said it was "connection fees"..second bill $53!!!! Bloody Hell! that included an "honesty fee" when my "autopayment" bounced off..altho i didnt know i had autopayment activated, didnt get any news about it bouncing off and thought i just paid my bill on time and thats that. In addition there was $1.5 for promotional txts that i never recieved and 2$ creditcard processing fees! After writing off some of those payments i asked the girl (ok..they did improve their customer service i gota say..last year i used to wait 2 hours b4 anyone speaks to me) to cancel my contract & she managed to convince me to keep it 1 more month as a TEST! we'll see.
Reason i dont leave them? coz i dont think any of the other providers are better. we are TRAPPED! plastic cups and string anyone?