Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1837 Someone from SA thinks vodafone is Mobile Internet at 27 Dec 2010 10:27:51 AM
Bought an office plan for 4 x vodafone mobile internets for 6GB a month. According to Vodafone 6GB is 5.1 GB actual usage. HOW DOES THAT WORK ACCC???
How can you advertise 6GB when it is only 5.1GB a month? HERE IS THE SCOOP. Used the same internet download on a 2GB plan (for 18mnths with NP BTW) then switched to "6GB" and my usage was SUDDENLY way over 6GB. Vodafone set up would not allow me to track usage. Took me 4 weeks , heaps of my & my IT guy's time to figure out why I was suddenly tripling my contract useage. Finally able to use data tracker now after persisting to find someone from vodafone who knew what they were talking about. Now vodafone know I am onto them, my usage has gone back to pre 6GB plan usage . INMHO something may be very fishy about vodafone's usage tracking.
How can you advertise 6GB when it is only 5.1GB a month? HERE IS THE SCOOP. Used the same internet download on a 2GB plan (for 18mnths with NP BTW) then switched to "6GB" and my usage was SUDDENLY way over 6GB. Vodafone set up would not allow me to track usage. Took me 4 weeks , heaps of my & my IT guy's time to figure out why I was suddenly tripling my contract useage. Finally able to use data tracker now after persisting to find someone from vodafone who knew what they were talking about. Now vodafone know I am onto them, my usage has gone back to pre 6GB plan usage . INMHO something may be very fishy about vodafone's usage tracking.