Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
18402 Someone from ACT thinks vodafone is Failarific at 14 Jun 2011 05:12:02 PM
Vodafone sent me a lovely wake up text message telling me that I owed them near to $500 on my monthly contract which usually only costs me $49. I have never been wide awake so quickly. I got onto customer billing support and they told me that as the bill had not been generated yet, they were unable to help me and I should call back in 4 business days time.
Now I have an anxious wait ahead of me to clear this mess up. The only thing I can think of which might explain this is that I recently upgraded my $49 plan from the 'old' plan with 50mb data to the 'new' plan with 1.5Gb. I was told that this would not affect the terms of my contract or cost me any more than the $49 a month I was usually paying.
Now I have an anxious wait ahead of me to clear this mess up. The only thing I can think of which might explain this is that I recently upgraded my $49 plan from the 'old' plan with 50mb data to the 'new' plan with 1.5Gb. I was told that this would not affect the terms of my contract or cost me any more than the $49 a month I was usually paying.
The TIO will *suspend* the over payments until a mutually agreed solution can be found.
Details of the TIO are in the How To Complain tab at the top of the page.
Do not worry, you are not alone, do not lose any more sleep over Vodafail.
Vodafail.com Moderation Team
I've just spent half an hour arguing with some women in India, becuase i don't know my 4 digit pin ~ she said she cant even access my account with it ~ i said well i clarify who i am with providing all the matching details i.e. name, address, contact details etc etc ... but i was "supposed" to memorise this 4 digit pin and now I cant do anything about this ridiculous bill .... on a side note- it's amazing how i can get more of a response through there facebook page, rather than there call centre :(
The TIO has a tendency to focus their mindset, hey ho strange old world we live in!
Vodafail.com Moderation Team