Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1841 Someone from NSW thinks vodafone is at 27 Dec 2010 10:30:14 AM
I was a customer of Vodafone for 4 years. I had nothing bad to say about this company until the beginning of this year (2010). I began receiving complaints from friends that they could hardly hear me, calls started to drop out and I would have maximum reception bars on the handset but when I attempted to make a call it would not connect. Also reception issues where vodafone said I had reception I had none.
Unfortunately for vodafone my contract expired in November. I gave them a call (after waiting an hour) to see what was going on and to see if there was some explanation onto what was happening. I was advised that I needed to provide them with 3 examples of time, place and phone number dialled before they would consider my complaint. After waiting an hour and a further 30 minutes to register this complaint, it sealed Vodafones fortune for me.
After being a loyal customer for 4 years, it has become apparent that they really don't appreciate the customer and the best thing I ever did was switch to Telstra. As a previous Telstra customer about 6 years ago, I was a little hesitant as I had, had a few issues with their customer service at that time. To my delight, I have had nothing but exceptional service and reception from them and would recommend that all you people having problems with Vodafone walk with your feet. Hit them in the hip pocket.
Unfortunately for vodafone my contract expired in November. I gave them a call (after waiting an hour) to see what was going on and to see if there was some explanation onto what was happening. I was advised that I needed to provide them with 3 examples of time, place and phone number dialled before they would consider my complaint. After waiting an hour and a further 30 minutes to register this complaint, it sealed Vodafones fortune for me.
After being a loyal customer for 4 years, it has become apparent that they really don't appreciate the customer and the best thing I ever did was switch to Telstra. As a previous Telstra customer about 6 years ago, I was a little hesitant as I had, had a few issues with their customer service at that time. To my delight, I have had nothing but exceptional service and reception from them and would recommend that all you people having problems with Vodafone walk with your feet. Hit them in the hip pocket.