Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
18414 Someone from QLD thinks vodafone is beyond epic at 15 Jun 2011 10:50:43 PM
well i own a nokia so its not the best of phone at times, and paired with vodafone, it has become a better solution to torture than being electrocuted. Most of the time when people call me it goes right to my message bank without my phone even ringing. on the odd occasion that my phone does ring i have to run into my bathroom to maintain 2 bars of reception, everywhere else in my house which i might ad is in a suburb 5 minutes from the Brisbane CBD has no reception...1 bar if im lucky. Sending texts involves waving my phone around the air trying to lock on to to the stray piece of reception that vodagay is offering us at $50 a month. I mean what's the point of offering infinite caps if i cant even make $10 worth in calls or txts. Gladly i have resolved these issues that have countlessly driven me to such acts as, throwing my phone at a wall or punching it with my bare fists, and that is to use the good old home phone or the internet. But by far the greatest resolution to my anger and infact to life itself was the best news I have ever received in my existence on this earth was the letter from vodafone informing me that my cap runs out in 2 months. there is a god
Word of caution.
The contract may end but Vodafail keep it running until you contact Vodafail and advise them you wish to terminate on the expiry/anniversary date.
You will have every offer known to man thrown at you feet in an attempt to keep you as a customer - refuse - politely.
Make sure when you do terminate to get the CSR id, incident number, date and time and most importantly that all direct debits have been cancelled. Ask for confirmation of termination by email (they will probably refuse that one) ask for a text confirming conversation.
Ensure you have a date to port your number to your new supplier.
Check your bank account over the next few months to ensure no debits have been made by Vodafail.
Vodafail.com Moderation Team