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Adam Brimo
Share Your Pain
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18416 Someone from NSW thinks vodafone is Emergency letdown at 16 Jun 2011 11:37:34 AM
Ive been with Vodafone for a very long time - and the latest incident ive had has nailed the coffin im afraid.
Shortened version by far!
Despite visiting the same areas before many times- and with older phones - my partner, 3 yr old and i visited family near the Snowy Mountains recently. Given my mum had just moved we were given directions but became turned around on a wrong road. It was almost 1am in the morning, freezing, sleeting and we had ZERO reception, not even emergency reception. I couldnt get my laptop to connect using my mobile broadband. We had to drive somewhere we could find a few bars and even then the phone disconnected ever word or two.
The next day we had other family check their reception - perfect. We made sure we use different roaming settings but they still didnt work.
Im totally sick to death of never being able to use my phone ever, even in major towns and cities - it gets used for a few sms, the occasional call (that continues to drop out)and used as an alarm occasionally. A landline can do all this but isnt mobile.
So - as soon as possible im ditching Vodafone - they suck, ive never had a response about previous problems, and i was sucked into a new contract (after not being on one for years) just to upgrade to a phone that also freezes, turns itself off, has bad reception and generally isnt the best.
Vodofone - you really owe your customers - you provide terrible service.
What if we had had a terrible car accident or some other emergency? Cant use your service anymore, too unreliable. Imagine if your bad service impacted so badly on a family that they died. Could you live with that? Im sure someone there actually would.
Shortened version by far!
Despite visiting the same areas before many times- and with older phones - my partner, 3 yr old and i visited family near the Snowy Mountains recently. Given my mum had just moved we were given directions but became turned around on a wrong road. It was almost 1am in the morning, freezing, sleeting and we had ZERO reception, not even emergency reception. I couldnt get my laptop to connect using my mobile broadband. We had to drive somewhere we could find a few bars and even then the phone disconnected ever word or two.
The next day we had other family check their reception - perfect. We made sure we use different roaming settings but they still didnt work.
Im totally sick to death of never being able to use my phone ever, even in major towns and cities - it gets used for a few sms, the occasional call (that continues to drop out)and used as an alarm occasionally. A landline can do all this but isnt mobile.
So - as soon as possible im ditching Vodafone - they suck, ive never had a response about previous problems, and i was sucked into a new contract (after not being on one for years) just to upgrade to a phone that also freezes, turns itself off, has bad reception and generally isnt the best.
Vodofone - you really owe your customers - you provide terrible service.
What if we had had a terrible car accident or some other emergency? Cant use your service anymore, too unreliable. Imagine if your bad service impacted so badly on a family that they died. Could you live with that? Im sure someone there actually would.
You, my friend, need to take this matter to the TIO as soon as possible, simply not good enough from Vodafail.
Check out the How To Complain tab at the top of the page for the TIO details.
Vodafail will have 10 working days to respond to your raised issues.
Vodafail.com Moderation Team