Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
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Until next time,
Adam Brimo
Share Your Pain
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18430 Someone from VIC thinks vodafone is Biggest fail provider at 17 Jun 2011 08:29:50 PM
Where do i start;
Firstly, i dont get coverage in my office, 3 km from the city. I constantly get drop outs and no service to and from the city, within the 3 km radius.
Secondly, i tried to pay my bill using credit card over the phone, "We're sorry, we're experiencing technical difficulties, please hang up and try again later...." So i thought i'd try it online, same thing.... so i vented my anger on twitter. And where do you think vodafail tried to resolve my complaint? On Twitter! What the hell?
I've constantly tried to get answers to my coverage issues, but i just get automatic responses saying they're improving coverage in my area, still hasnt happened yet, at home anyway and there's no mention of near my office.
I sit on the train and see others near by with iPhone 4's, different carriers who have better service than me, or that just have service when i dont.
How do i get out of my contract?!?!
Firstly, i dont get coverage in my office, 3 km from the city. I constantly get drop outs and no service to and from the city, within the 3 km radius.
Secondly, i tried to pay my bill using credit card over the phone, "We're sorry, we're experiencing technical difficulties, please hang up and try again later...." So i thought i'd try it online, same thing.... so i vented my anger on twitter. And where do you think vodafail tried to resolve my complaint? On Twitter! What the hell?
I've constantly tried to get answers to my coverage issues, but i just get automatic responses saying they're improving coverage in my area, still hasnt happened yet, at home anyway and there's no mention of near my office.
I sit on the train and see others near by with iPhone 4's, different carriers who have better service than me, or that just have service when i dont.
How do i get out of my contract?!?!
"I have reviewed our coverage maps and currently the signal in the area is listed as “outdoor” coverage and the signal may not be sufficient to fully use the service indoors. While the network may be upgraded in the future, there are no specific plans at this time.
On this basis I am able to offer:
1. Reduction of your Early Termination Fee to $X for you to keep your handset.
2. Removal of your remaining commitment term upon return of your handset.
Please advise if you wish to accept either of these offers."
Vodafail.com Moderation Team