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Adam Brimo
Share Your Pain
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18433 Someone from QLD thinks vodafone is Frustratingly at 17 Jun 2011 10:55:36 PM
Here is my frustrating experience as a Vodafone customer; I use a few portable computing devices for work (2 laptops and a tablet, with Windows XP, Ubuntu and Android operating systems). These computers work fine (tested repeatedly on other networks).
Because it sounded as an interesting deal, I bought a 12 months contract with Vodafone last February for Mobile Broadband (pocket-wifi). Even at the beginning, the internet connection was not too good, but we were told that the Vodafone network was being upgraded and that this was the cause of the connection drop-outs.
Once I could not get internet access at all for 2 days. Then for a while the internet access was restricted to Skype (which points out to a DNS problem).
I have prepaid mobile phone with another mobile phone company. Calling Vodafone support for pocket-wifi is very expensive in these circumstances (it's free only if you have a Vodafone phone). My experience with the phone support was disappointing. When my internet access was restricted to Skype, I called the Vodafone helpline via Skype. I explained to the helpdesk person the situation. In particular the fact that I was calling via Skype. The suggestion of the Vodafone helpdesk was to reboot the computer! I pointed to this person that this would cut short our conversation. There was a long silence. Then I was re-asked the same id-check questions, and the connection dropped :-(
For the last month the connection drop outs have become so frequent (rarely does a connection stay on for more that a few minutes - I had to copy-paste this message), that the very unreliable connection has become almost useless. So, I have decided to stop the contract early on the grounds that the service quality has become extremely poor. On Thursday evening, I went to a Vodafone shop in Capalaba, Qld. There I told my sad story and asked to have the contract terminated.
The shop assistant claims that this cannot be done in a shop. I argued with him, that I was not willing to spend tens of dollars on prepaid mobile phone simply to have my contract terminated. He understood my frustration, and call some technical person from Vodafone. The outcome was that someone was going to call me on my mobile phone in the evening (they wanted me to be at home). They promised to call on Thursday evening 8pm or Friday evening 7pm. To maintain the tradition of customer disappointment nobody called me!
Here is my frustrating experience as a Vodafone customer; I use a few portable computing devices for work (2 laptops and a tablet, with Windows XP, Ubuntu and Android operating systems). These computers work fine (tested repeatedly on other networks).
Because it sounded as an interesting deal, I bought a 12 months contract with Vodafone last February for Mobile Broadband (pocket-wifi). Even at the beginning, the internet connection was not too good, but we were told that the Vodafone network was being upgraded and that this was the cause of the connection drop-outs.
Once I could not get internet access at all for 2 days. Then for a while the internet access was restricted to Skype (which points out to a DNS problem).
I have prepaid mobile phone with another mobile phone company. Calling Vodafone support for pocket-wifi is very expensive in these circumstances (it's free only if you have a Vodafone phone). My experience with the phone support was disappointing. When my internet access was restricted to Skype, I called the Vodafone helpline via Skype. I explained to the helpdesk person the situation. In particular the fact that I was calling via Skype. The suggestion of the Vodafone helpdesk was to reboot the computer! I pointed to this person that this would cut short our conversation. There was a long silence. Then I was re-asked the same id-check questions, and the connection dropped :-(
For the last month the connection drop outs have become so frequent (rarely does a connection stay on for more that a few minutes - I had to copy-paste this message), that the very unreliable connection has become almost useless. So, I have decided to stop the contract early on the grounds that the service quality has become extremely poor. On Thursday evening, I went to a Vodafone shop in Capalaba, Qld. There I told my sad story and asked to have the contract terminated.
The shop assistant claims that this cannot be done in a shop. I argued with him, that I was not willing to spend tens of dollars on prepaid mobile phone simply to have my contract terminated. He understood my frustration, and call some technical person from Vodafone. The outcome was that someone was going to call me on my mobile phone in the evening (they wanted me to be at home). They promised to call on Thursday evening 8pm or Friday evening 7pm. To maintain the tradition of customer disappointment nobody called me!
It's time for the TIO, check out the 'how to complain' page for more information. Once you lodge a complaint through the TIO, vodafone will contact you within 10 days to sort it out. Vodafone gets fined when you contact the TIO so they will get right on it.
Goodluck!
Vodafail.com Moderation Team