Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
18461 Someone from NSW thinks vodafone is Can we say fraud? at 20 Jun 2011 09:40:47 AM
Finally got free of Vodafone today. I have posted previously on this site but I'd like to share the final chapter, which might be of interest to a lot of you. Since end of Nov 2010 my mobile broadband service [to Chippendale, NSW 2008] has been just awful. Wrote to the ombudsman and in February Vodafone got back to me that I was released from my 24 month contract and that they would waive my final bill. Didn't get around to finding a new ISP but finally called Vodafone at end of April seeking a cancellation. The lady offered to take $10 of my monthly spend and to send me the newest modem free of charge. I thought I'd give them one last try - alas, there was no improvement in performance. Switched to vividwireless, which works really well. Phoned vodafone today to cancel, and the rep told me that they were aware of a specific problem in my area, that would be resolved by start of August; offered that if I didn't cancel, they would waive my spend for the next three months. So...my question is this:
In the seven months since I started having difficulties, why was I never informed of this specific problem before? On numerous occasions, the reps have expressly informed me that there are no coverage issues in or around my address.
And, of course, for the majority of those seven months, Vodafone have charged me the full rate of $39 per month.
I feel that Vodafone knowingly misled me and I encourage others to contact the ombudsman as soon as possible!
In the seven months since I started having difficulties, why was I never informed of this specific problem before? On numerous occasions, the reps have expressly informed me that there are no coverage issues in or around my address.
And, of course, for the majority of those seven months, Vodafone have charged me the full rate of $39 per month.
I feel that Vodafone knowingly misled me and I encourage others to contact the ombudsman as soon as possible!
27 Jun 2011 11:12:19 AM: I do too. They were still signing up customers in my area even though it has not had a decent reception since ~ February, shortly after they joined to '3'.