Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18503 Someone from QLD thinks vodafone is HUGE FAIL at 22 Jun 2011 09:34:37 PM
Vodafone have consistently for the past 6 months NOT sent me bills. I receive a text message explaining I have a massive amount owing on my bills (at one point I had 4 months worth of bills owing which I had called about and they said they'd sent and would re-send) then we do this dance where I call, they say they sent the bill, I tell them they didn't then they say they won't barr my phone but the next day my phone is cut off.
I have been a vodafone customer for 10 years and they have turned out to be THE WORST provider ever.
I always liked Vodafone because I never had to deal with Indian call centres 0 oh how that has changed! Language barriers, communication breakdowns and many other problems only lead to HUGE PROBLEMS!
To add to the bill mishap I am also dealing with (as I now see other vodafone customers are too) constant drop outs in reception, text messages not coming through and no 3G reception. I live innercity Brisbane - not bumfrig nowhere! There is no excuse for 1 call taking 6 attempts to connect and maintain connection! To a landline! Vodafone = vodafail!!!!
I have been a vodafone customer for 10 years and they have turned out to be THE WORST provider ever.
I always liked Vodafone because I never had to deal with Indian call centres 0 oh how that has changed! Language barriers, communication breakdowns and many other problems only lead to HUGE PROBLEMS!
To add to the bill mishap I am also dealing with (as I now see other vodafone customers are too) constant drop outs in reception, text messages not coming through and no 3G reception. I live innercity Brisbane - not bumfrig nowhere! There is no excuse for 1 call taking 6 attempts to connect and maintain connection! To a landline! Vodafone = vodafail!!!!