Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
18533 Someone from NSW thinks vodafone is at 26 Jun 2011 02:03:19 PM
I Had a Vodafone mobile service account but unfortunately I had next to no reception at my work place after approximately 6 months of phone calls with their technical department they decided it was a black spot and they would let me out of my contract.
They wanted me to pay $2200.00 just to cover the handsets. but they sent me a bill for $2633.00.
In the email a (PERSONAL DETAILS REMOVED) writes that I agree to pay $2200.00 I have no written or verbal agreement with her that this would happen. I said i had to think about her offer.
I told them I would not be paying this amount as there company has cost me thousands of dollars in lost time, lost phone calls and lost work.
I then received a noticed from PDR collection service to pay the amount $2633.00.I rang PDR explained to them my story she advised me she would ring Vodafone and get back to me.
I never heard back from her or Vodafone. I presumed with all their complaints and the class action regarding their reception they let the matter go.
now i have a bad credit rating and cant get a loan.
They wanted me to pay $2200.00 just to cover the handsets. but they sent me a bill for $2633.00.
In the email a (PERSONAL DETAILS REMOVED) writes that I agree to pay $2200.00 I have no written or verbal agreement with her that this would happen. I said i had to think about her offer.
I told them I would not be paying this amount as there company has cost me thousands of dollars in lost time, lost phone calls and lost work.
I then received a noticed from PDR collection service to pay the amount $2633.00.I rang PDR explained to them my story she advised me she would ring Vodafone and get back to me.
I never heard back from her or Vodafone. I presumed with all their complaints and the class action regarding their reception they let the matter go.
now i have a bad credit rating and cant get a loan.
It may not be too late to go to the TIO with this complaint.
Check out the How To Complain tab at the top of the page for further details.
Vodafail.com Moderation Team