Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
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Until next time,
Adam Brimo
Share Your Pain
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18544 Someone from VIC thinks vodafone is changes to data charges at 27 Jun 2011 04:51:24 PM
I received a text message from Vodafone saying there would be changes to data usage and charges. I called and listened to the rather vague recorded message just saying that usage of services such as Skype would change but with no information of how. I called customer services, went through to an Indian call centre and just got off the phone, after 37 minutes and with nothing resolved. I just made the decision to stick with vodafone on Friday when my felxicap expired, based purely on how good the data charges were and am told that there is no chance of a refund and they still do not have information on how the charges will work, even though it is happening in just over one week.
When I complained about what short notice I was being given for such significant - although still mostly unknown - changes, I was told that Australia's laws require just one week notice. Their tactics and lack of customer service makes me think it's worth losing the money I have paid for the next month and just swapping to another provider immediately.
When I complained about what short notice I was being given for such significant - although still mostly unknown - changes, I was told that Australia's laws require just one week notice. Their tactics and lack of customer service makes me think it's worth losing the money I have paid for the next month and just swapping to another provider immediately.
Goodluck on your new provider when you switch!
Vodafail.com Moderation Team
Apparently anything from VoIP apps to sites that will require a username and password login will incur a "correction charge". The recorded message states if you do not use any of these you will not be affected... I'm sorry Vodafone but what's the point in having a smartphone if not to check your emails, use social networking sites and check your online banking??
When are they going to list these charges that are apparently in line with the contract I signed over a year ago?
Vodafail is an understatement.
Have contacted TIO, thanks for the suggestions. might contact ACCC also.