Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
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Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
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Until next time,
Adam Brimo
Share Your Pain
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18586 Someone from WA thinks vodafone is EXTREME FAIL at 1 Jul 2011 11:27:36 AM
I have extremely poor coverage both at my home, uni and work. In April I called vodafone and they said they would give me 6 months off my bill and that the upgrade in my area would occur in July. They stated that AT ANY TIME before the end of July I could cancel my contract free of charge and send the phone back. I gave them the benefit of the doubt. Reception in my area is still terrible, I have also been overcharged $10.00 a month for a pack I didn't approve. I canceled the pack, one month later it was back on the bill. I canceled it again and was charged an early exit fee without my knowledge and after explaining I never approved this. Due to shocking coverage, phone calls dropping out and then poor service I called to cancel my contract. This morning I was told that Vodafone reneged on their contracts as on 25/6/11. I cannot understand how they are allowed to do this!
Time for the TIO as it appears you have been mucked around enough.
TIO details may be found at the top of the page under the How To Complain tab.
Vodafail.com Moderation Team