Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18645 Someone from QLD thinks vodafone is charges at 6 Jul 2011 10:52:59 PM
Its amazing me to the extent vodacon adds charges to milk every bit out of you. I have a $99 shared business plan, and i have noticed a graph that shows charges outside of your cap. Mine was 0.28c, which i had no idea where this generated from, and been on a cap made it more strange that it was added above the cap. Now my plan includes international calling. I phoned a friend of mine in the USA, kept the call short, but notice they have charged me additional flagfall charge which falls outside my cap so i get charged. Strange that its not mention in the terms & condition part of the cap so hence the 0.28c. Now it makes me think that vodaevil will start to call the shots when the additional data charges appear. Even if you have a data plan, whats stopping them from free willy anything over to addition charge section for example internet is part of your data bundle, but if you use skype you might get charged because you are not on a skype bundle, even if you are on the net using skype vodathief might just say skpye is not the internet or maybe say anything thats not through voda central is an additional charge. A friend of mine has a 3gb data plan on his phone but For the first time got charged $8 for using the net because his phoned roamed as a result to vodaripoff bad reception, triggered roaming charges in a suburb where it drifts from 3g, 2g, to roaming. So i can see the disaster that this so call addition charges is going to create, and no doubt we will see a spike of huge vodabills due to this new con. Beware the devil in red.