Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18650 Someone from VIC thinks vodafone is Very fail at 7 Jul 2011 04:55:40 PM
Try this for size. I run a business account with "up to" 6 phones, at the moment just 3 active phones. The advantage of this account is I can add and remove numbers without penalty. Supposedly. Last number that was added to the account had a NEW ACCOUNT set up in my business name, complete with 2 phone numbers I've never heard of and has racked up several hundred dollars in calls. Additionally, they've been sending the bills to an extinct street address. I've given it straight to customer service to sort out and told them not to contact me until it is sorted out. They have a 48 hour deadline. Unbelievable.
Keep a separate note of all your conversations with Vodafail, CSR name, ID, incident number, date/time of complaint etc.
I have a sneaky suspicion you may need to invoke the services of the TIO at some stage in the not to distant future.
Vodafail.com Moderation Team