Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18669 Someone from NSW thinks vodafone is at 9 Jul 2011 11:47:46 AM
had to go back to america for an urgent opperation. the phone company said the international rome was turned off, but apparently it wasn't. So after 2 weeks in america with my phone constantly roming looking for internet my monthly bill came to $4000.00. they said they stopped the service and froze my phone at this amount because they didn't want the bill to shock me to much. Are you joking, my bill is usually $50.00 to $60.00 for the month. When iI contacted them about it they said there was nothing they could do about it and that I would have to pay it or they would send the debt collectors after.
I am a 19 year old uni student from America with not much money, and there is no way I can afford this. I am really worried about this and don't no what to do, has this happened to anyone else and what solutions did they come up with.
I am a 19 year old uni student from America with not much money, and there is no way I can afford this. I am really worried about this and don't no what to do, has this happened to anyone else and what solutions did they come up with.
Make sure you have all your information ready and vodafone will contact you within 10 days of you contacting the TIO. If Vodafone still doesn't sort out our bill then you can go back to the TIO and let them know you still aren't happy with the result.
Goodluck!
Vodafail.com Moderation Team