Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18691 Someone from WA thinks vodafone is Serious Fail! at 12 Jul 2011 03:54:54 PM
I have been with vodafone for 4 months.
Firstly, I never have phone reception, and I live 15 mins drive from perths city centre. I recently went to visit my mother in south australia, had 6 people around the table everyone had FULL bars of reception on different networks, I was lucky to get 1 bar, the whole 4 weeks I was there I had to call everyone who had called me back when I went for a drive.... This resulted in a $600 phone bill!! Rang them and they couldnt do anything for me.
Secondly, I asked vodafone to notify me when my bill got to $50, $100, etc. so I could monitor my usage. First month yep they did that, then stopped and I ended up with a massive bill, as far as I was aware I was still under my cap! Rang and complained all they could do was give me 10% off the bill.... Wasn't happy, not good enough!
Now I am not receiving my bills via email, rang to get this sorted and yep they have the right email address, and apparently theyre definantly sent got told to check my spam folder but I already had, I got a "well we cant help you then" ... Not impressed!
Not getting texts or emails about my bills how am I supposed to pay it? They just keep cutting my phone off without warning! I need my phone for work and I am losing business from it.
Im pretty sure contracts go both ways, they provide a service, I pay them for that service.... Theyre not providing me with a service at all! Not getting phone reception, my bill, any sort of customer service at all! Ive had more than enough and I WANT OUT OF MY CONTRACT!!!!!
Last time I rang them the guy on the other end couldnt understand what I was saying and I got that frustrated I ended up abusing him and hanging up!
Firstly, I never have phone reception, and I live 15 mins drive from perths city centre. I recently went to visit my mother in south australia, had 6 people around the table everyone had FULL bars of reception on different networks, I was lucky to get 1 bar, the whole 4 weeks I was there I had to call everyone who had called me back when I went for a drive.... This resulted in a $600 phone bill!! Rang them and they couldnt do anything for me.
Secondly, I asked vodafone to notify me when my bill got to $50, $100, etc. so I could monitor my usage. First month yep they did that, then stopped and I ended up with a massive bill, as far as I was aware I was still under my cap! Rang and complained all they could do was give me 10% off the bill.... Wasn't happy, not good enough!
Now I am not receiving my bills via email, rang to get this sorted and yep they have the right email address, and apparently theyre definantly sent got told to check my spam folder but I already had, I got a "well we cant help you then" ... Not impressed!
Not getting texts or emails about my bills how am I supposed to pay it? They just keep cutting my phone off without warning! I need my phone for work and I am losing business from it.
Im pretty sure contracts go both ways, they provide a service, I pay them for that service.... Theyre not providing me with a service at all! Not getting phone reception, my bill, any sort of customer service at all! Ive had more than enough and I WANT OUT OF MY CONTRACT!!!!!
Last time I rang them the guy on the other end couldnt understand what I was saying and I got that frustrated I ended up abusing him and hanging up!