Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1872 Someone from NSW thinks vodafone is Epic fail at 27 Dec 2010 10:46:56 AM
Vodafone used to be good. Really. They did. As opposed to 3 (who are now part of Vodafone in a bizarre twist), who were expensive, had little to no coverage, and whose IT depatment made chimps look like engineers.
For some reason, and only in the past 5 or so years, Vodafone has gone really bad.
Coverage can only be described as crap, the word "plan" is used very loosely, and "customer service" seems to be an outdated, frowned upon method of solving a problem.
Personally, I think I have only suffered as much as the next person, but it is the fact that we are suffering at all that bothers me!
Why do I think sitting on the phone for "18 to 23 mintues" is acceptable? Especially when that seems to translate to approximately 45 to 90 minutes, and just in waiting time. Why do I just accept the fact that I can no longer use the email function on my iPhone unless I go into the Safari application and log on from there, apparentley because "Vodafone no longer supports that function", even though it did so just fine for 3 months!? And why do I also accept the fact that every second month or so, I "accidentially" get charged an astronomical amount, have a 40 minute conversation with Vodafone's tech support who unable to give any type of assurance whatsoever, and then I'm surprised when it happens again!?
Thank you for a place to share this Adam Brimo! Hopefully I will get away from Vodafone before my 30th birthday!
For some reason, and only in the past 5 or so years, Vodafone has gone really bad.
Coverage can only be described as crap, the word "plan" is used very loosely, and "customer service" seems to be an outdated, frowned upon method of solving a problem.
Personally, I think I have only suffered as much as the next person, but it is the fact that we are suffering at all that bothers me!
Why do I think sitting on the phone for "18 to 23 mintues" is acceptable? Especially when that seems to translate to approximately 45 to 90 minutes, and just in waiting time. Why do I just accept the fact that I can no longer use the email function on my iPhone unless I go into the Safari application and log on from there, apparentley because "Vodafone no longer supports that function", even though it did so just fine for 3 months!? And why do I also accept the fact that every second month or so, I "accidentially" get charged an astronomical amount, have a 40 minute conversation with Vodafone's tech support who unable to give any type of assurance whatsoever, and then I'm surprised when it happens again!?
Thank you for a place to share this Adam Brimo! Hopefully I will get away from Vodafone before my 30th birthday!
27 Dec 2010 11:00:17 AM: It would appear that the time has come for Vodafone to get out of the mobile telephone industry and go back to Cleaning Lavatories
27 Dec 2010 11:12:51 AM: If they Don't They Should Well do anything BUT run a mobile telephone service