Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1874 Someone from VIC thinks vodafone is Extreme at 27 Dec 2010 10:48:28 AM
I could not get the internet to work when i first joined vodafone back in June 2009. I downloaded the settings on-line installled them on my phone and followed all the instructions, yet it wouldn't work.
I tried calling the help line, but after being on hold for 20 minutes the call would drop out and i would be placed right back in the front of the queue again. This happened about 3 times across different days.
I tried going into a store, to only receive attitude from the staff who were completely disinterested as i wasn't buying. All they did was tell me to call the customer support.
I called customer support and got through. All the operator did was send the settings to my phone again, which i installed again and yet still didn't work.
I tried logging a request on the online support platform that vodafone have. Still no luck.
I tried calling vodafone and simply asking for some step-by-step instructions to change the settings my self. I finally reached an operator who understood my exasperation and put me through to the support. After speaking to someone who did mot understand english i was put through to an operator who finally solved my problem. My account did not have internet activated, despite me requesting it on the application form i completed.
I don't understand why Vodafone make it so hard to help their customers. Vodafone have serious issues in terms of the culture in there organisation. It is completely customer service averse.
I tried calling the help line, but after being on hold for 20 minutes the call would drop out and i would be placed right back in the front of the queue again. This happened about 3 times across different days.
I tried going into a store, to only receive attitude from the staff who were completely disinterested as i wasn't buying. All they did was tell me to call the customer support.
I called customer support and got through. All the operator did was send the settings to my phone again, which i installed again and yet still didn't work.
I tried logging a request on the online support platform that vodafone have. Still no luck.
I tried calling vodafone and simply asking for some step-by-step instructions to change the settings my self. I finally reached an operator who understood my exasperation and put me through to the support. After speaking to someone who did mot understand english i was put through to an operator who finally solved my problem. My account did not have internet activated, despite me requesting it on the application form i completed.
I don't understand why Vodafone make it so hard to help their customers. Vodafone have serious issues in terms of the culture in there organisation. It is completely customer service averse.