Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18749 Someone from NSW thinks vodafone is Very at 17 Jul 2011 01:17:03 PM
I was going to have only one (very selective from the overall mess) whinge VodaLoadaCrap, but I unexpectedly have two!
International roaming is rubbish - but maybe it's because an undeveloped country like France couldn't provide any connections for up to three days at a time. Prague - forget it. Too much to detail, but overall the whole lousy experience was only compounded by the huge bills for appalling service. The poor girl in the VodaFlop shop could only offer a sad smile and say things were getting better soon. And would you like a new SIM card, sir? Can't blame her for trying.
And - Whinge 2 - my brother called this morning to tell me a photo I texted him 10 days ago on my Blackberry has just arrived! Did it go into a cache or a cave? Is that a record?
International roaming is rubbish - but maybe it's because an undeveloped country like France couldn't provide any connections for up to three days at a time. Prague - forget it. Too much to detail, but overall the whole lousy experience was only compounded by the huge bills for appalling service. The poor girl in the VodaFlop shop could only offer a sad smile and say things were getting better soon. And would you like a new SIM card, sir? Can't blame her for trying.
And - Whinge 2 - my brother called this morning to tell me a photo I texted him 10 days ago on my Blackberry has just arrived! Did it go into a cache or a cave? Is that a record?